ITIL Training Course

ITIL - Foundations Certification
Training Course

Certify I.T Training's ITIL Foundations Training Package includes expert instructor-led training modules with customized presentations and learning supplements for an all-inclusive training program that provides the benefits of classroom training at your own pace.

The ITIL (the IT Infrastructure Library) Foundations certification training course successfully prepares students for the ITIL Foundations exams by teaching the core fundamentals of ITIL practices: service management as a practice, the service lifecycle, key principles and models, selected roles, processes and functions, technology and architecture and the ITIL Qualification scheme.

The ITIL Certification is administered by the IT Infrastructure Library. It is the most widely accepted approach to IT service management in the world.

ITIL provides a cohesive set of best practices in information technology, drawn from the public and private sectors internationally. It is supported by a comprehensive qualifications scheme, accredited training organizations, and implementation and assessment tools. Candidates for this course are typically IT professionals, business managers, project managers and business owners.

ITIL Foundations certification training course maps directly to the exam objectives and offers numerous features such as exam tips, case studies, and practice exams. We are so certain this training class will provide you with the knowledge and skills you need to succeed, we guarantee you will pass your exam!

Certify I.T Training follows the approved Microsoft course curriculum, ensuring you receive the training and knowledge needed to succeed. Certify I.T Training is so certain this course meets and exceeds the exam objectives, we guarantee you will pass your exam!


Deployment Methods

ITIL - Training Course

ITIL, 1 Yr Access, & Technical Email Support, 1 Study guide, 40 hours Self Study, 1 Yr Technical Email Support, Training simulations.

ITIL - Foundations Certification Training Course

Course Outline

Introduction to ITIL
The Service Lifecycle

Module 1 - Service Management: Business Requirements
Continual Service Improvement
Foundations and Cycles
Public vs. Proprietary
Plan-Do-Check-Act Cycle
Process Model
Core Components
Guiding Principles
7-Step Process
Test Prep

Module 2 - ITIL Service Lifecycle Model
Service Lifecycle
Lifecycle Model
Provider Benefits
Customer Benefits
Automation and Service Management
Strategy Phase Process
Design Phase Process
Transition Phase Process
Operation Phase Process
Improvement Phase Process
Test Prep

Module 3 - Service Strategy: Service Portfolio
Service Strategy
Vetting Service Strategy
Value Creation
Difference of Service
Utility and Warranty
Resources and Capabilities
Strategic Assets Positioning
Service Management
Business Case
Service Model
Risk Management
Service Strategy Processes
Service Portfolio Management
The Service Portfolio
Demand Management
Financial Management
Test Prep

Module 4 - Service Design Processes
Service Design
Service Design Package
Business Change Process Model
Design Management
Five Aspects of Service Design
Service Solutions
Service Portfolio
Service Status
Management Systems and Tech Architectures
Process Design
Measurement, Methods and Metrics
The Four P's of Design
Design Constraints
Design Coordination
Service Catalog Management
Service Level Management
Availability Management
Capacity Management
IT Service Continuity Management
Information Security Management
Supplier Management
Test Prep

Module 5 - Service Transition: Change Management
Service Transition
Change Management
The Seven R's of Change Service Assets and Configuration Management
Knowledge Management
Release and Deployment Management
Transition Planning and Support
Service Validation and Testing
Test Prep

Module 6 - Service Operation: Functions
Service Operation
Incident Management
Problem Management
Event Management
Event Classification
Request Fulfillment
Access Management
Service Desk
Technical Management
Application Management
IT Operations Management
Test Prep

Final Review
Service Lifecycle
Service Strategy
Service Design
Service Transition
Service Operation

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